11r789 Privacy
Policy

11r789 (referred to in this Privacy Policy as "11r789," "we," "our," or "us") operates the online casino and sports betting platform accessible at https://11r789.org and all associated subdomains and mobile applications (collectively, "the Platform"). 11r789 is the data controller responsible for the personal information collected through the Platform.

This Privacy Policy applies to all users of the Platform, including registered account holders and visitors who browse the Platform without registering. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy in full.

11r789 collects personal data through various means, including directly from you when you register an account, through your use of the Platform, and through automated technical systems. The categories of personal data we collect are described in the table below.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or biometric data beyond what is strictly required for identity verification under applicable anti-money laundering regulations.

11r789 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent.

• Account Registration & Management: To create and maintain your 11r789 account, verify your identity, manage your account settings, and provide you with access to the Platform's services.
• Transaction Processing: To process deposits and withdrawals in Pakistani Rupees (PKR) via your chosen payment method, maintain accurate financial records, and comply with our anti-money laundering (AML) obligations.
• Legal & Regulatory Compliance: To fulfil our obligations under applicable laws and regulations, including Know Your Customer (KYC) requirements, AML checks, and cooperation with law enforcement where legally required.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance through our live chat and email support channels.
• Platform Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct described in our Terms & Conditions.
• Responsible Gaming: To monitor gaming behaviour patterns, identify indicators of potential problem gambling, and apply or enforce self-exclusion requests, deposit limits, and session reminders where relevant.
• Service Improvement: To analyse usage patterns, conduct internal research, improve Platform performance and user experience, and develop new features based on aggregate, anonymised data insights.
• Marketing Communications: To send you promotional emails, bonus offers, and Platform updates — but only where you have provided explicit consent to receive such communications. You may withdraw this consent at any time.

11r789 processes your personal data on the following legal bases, depending on the category of data and the purpose of processing:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you under the Terms & Conditions, including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and record-keeping obligations imposed by relevant authorities.
• Legitimate Interests: Processing carried out for 11r789's legitimate business interests, including fraud prevention, Platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

11r789 uses cookies and similar tracking technologies to operate the Platform correctly, remember your preferences, and understand how users interact with the site. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function. These cookies maintain your logged-in session, store your language and regional preferences, and enable core security features. They cannot be disabled without breaking Platform functionality.
• Analytics Cookies: Used to collect anonymised data about how users navigate the Platform — which pages are visited most, where users drop off, and how features are used. This data helps us improve the 11r789 experience over time.
• Functional Cookies: Used to remember your preferences such as game lobby view settings, preferred deposit method, and notification settings, so you do not need to re-enter them on each visit.
• Marketing Cookies: Used to deliver relevant promotional content about 11r789 bonuses and offers. These cookies are only set where you have provided consent. You can withdraw consent and clear these cookies through your browser settings at any time.

11r789 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment Processors: We share transaction data with our payment processing partners (including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK) strictly for the purpose of processing your deposits and withdrawals. These partners are bound by their own privacy and security obligations.
• Identity Verification Providers: We use regulated third-party KYC and AML screening services to verify your identity and check your information against relevant watchlists as required by law. These providers process your data only for verification purposes.
• Technology & Infrastructure Providers: We share data with data centre operators, cloud hosting providers, content delivery networks, and software vendors who support the operation of the Platform. All are subject to strict data processing agreements.
• Regulatory & Law Enforcement Authorities: We may disclose personal data to relevant regulatory bodies, tax authorities, or law enforcement agencies where required or permitted by applicable law, including in cases of suspected fraud, money laundering, or other criminal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 11r789's business, user data may be transferred to the relevant successor entity. You will be notified of any such transfer and your rights will be preserved.

11r789 operates infrastructure that may involve the transfer of personal data to servers or service providers located outside of Pakistan. Where such transfers occur, 11r789 takes appropriate steps to ensure that your data receives a level of protection consistent with this Privacy Policy, including through the use of standard contractual clauses, data processing agreements, and the selection of service providers who maintain internationally recognised data security certifications.

By registering an account with 11r789, you acknowledge and consent to the potential transfer of your personal data to countries outside Pakistan for the purposes described in this Privacy Policy.

11r789 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means:

• Active Account Data: Retained for the full duration of your account's active status and for a period thereafter as required by regulatory obligations.
• Transaction Records: Financial transaction data, including deposit and withdrawal records in PKR, is retained for a minimum of 5 years in accordance with AML record-keeping requirements.
• KYC & Verification Documents: Copies of identity documents such as your CNIC and payment verification materials are retained for a minimum period required by applicable law, typically 5 years from the date of the last transaction.
• Support Communications: Customer support correspondence is retained for a period of 3 years from the date of the interaction to assist with dispute resolution and quality assurance.
• Closed Account Data: Upon account closure, personal data is retained for the legally mandated retention period and then securely deleted or fully anonymised.

Subject to applicable law, you have the following rights in relation to your personal data held by 11r789. To exercise any of these rights, please contact 11r789 customer support with sufficient detail to identify your account and the specific right you wish to exercise. We will respond to verified requests within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data 11r789 holds about you, along with information about how and why it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may also update many details directly through your account settings panel.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that AML-required data cannot be erased before the mandatory retention period expires.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our processing on legitimate interest grounds.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time through your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, although 11r789 may continue processing where it can demonstrate compelling legitimate grounds.

11r789 enforces a strict minimum age requirement of 21 years for all registered users. The Platform is not directed at, and does not knowingly collect personal data from, anyone under the age of 21.

If 11r789 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to permanently close the associated account, delete all personal data relating to that individual, and void any associated transactions. If you believe that a minor has registered on the Platform, please notify us immediately via customer support.

11r789 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes the following key controls:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and 11r789 servers is encrypted using industry-standard TLS protocols, making interception by third parties computationally infeasible.
• Segregated Data Storage: Personal data, financial records, and identity documents are stored in logically segregated systems with strict access controls, ensuring that a breach of one system does not automatically expose all data categories.
• Access Controls & Least Privilege: Access to personal data within 11r789 is restricted on a strict need-to-know basis. Staff members can only access data relevant to their specific role, and all access events are logged and periodically audited.
• Intrusion Detection & Monitoring: Our infrastructure is protected by continuous network monitoring, automated intrusion detection systems, and a dedicated security team that responds to alerts around the clock.
• Two-Factor Authentication: 11r789 offers two-factor authentication (2FA) for all registered accounts. We strongly recommend that all users activate 2FA from the account security settings to add an additional layer of protection beyond the password.
• Regular Security Audits: 11r789 conducts periodic internal and independent third-party security assessments to identify and remediate vulnerabilities across our Platform and infrastructure.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights, 11r789 will notify affected users without undue delay and take all reasonable steps to contain and remediate the breach.

11r789 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where a material change is made, we will notify registered users via the email address associated with their account or through an in-platform notification prior to the change taking effect.

The "Effective Date" displayed at the top of this Privacy Policy indicates when the current version came into force. We recommend reviewing this page periodically to stay informed of how 11r789 handles your personal data.

For any privacy-related queries, to exercise your data rights, or to raise a concern about how 11r789 handles your personal data, please contact our support team via the live chat facility on the Platform or at [email protected] (plain text — not a clickable link). We are committed to resolving all privacy concerns promptly and transparently.

This Privacy Policy was last reviewed and updated on January 1, 2026. It applies to all users of the 11r789 Platform regardless of their city of residence in Pakistan — whether in Karachi, Lahore, Islamabad, Faisalabad, or elsewhere. All data is processed in accordance with the principles set out in this document.